HiCleaners arrived at a house in Brookline, MA to clean interior and exterior windows. The customer originally called HiCleaners to get a quote for window cleaning for her 30 storm windows. The house was going to be on the market in a month and the windows needed to be cleaned as soon as possible. When the technicians arrived, the customer stated that she had miscounted her windows and it turned out she had 45 storm windows that needed to be cleaned. Storm windows are generally much more difficult to clean compared to double-hung windows. The customer knew that the job may take a lot longer than anticipated, so she asked the technicians if she needed to get another quote and reschedule her window cleaning for another day because of the miscount.
Without hesitation, HiCleaners proceeded to do the cleaning, despite finding out there were more windows than what was quoted. We knew that the customer was eager to get the window cleaning done in a reasonable time so that the house could be put up for sale. The technicians let the customer know that the appointment may take a bit longer than originally scheduled and that they were going to take their time to make sure each window was properly cleaned. After the service, the customer was very happy with the service and was able to sell the price for a much higher profit.
Call HiCleaners for a free window cleaning quote today!
