General cleaning and related answers
What services does HiCleaners offer? HiCleaners provides a full range of exterior cleaning services, including window cleaning, pressure washing, soft washing, roof washing, gutter cleaning, and gutter guard installation. Our goal is to keep your property spotless, safe, and well-maintained year-roundWhat areas do you serve? We proudly serve residential and commercial clients throughout Massachusetts, including Winchester, Woburn, Lexington, Newton, Chestnut Hill, Lynnfield, Reading, and surrounding towns.How often should I clean my gutters? We recommend cleaning gutters at least twice a year — once in the spring and again in the fall. Properties surrounded by trees may require more frequent service to prevent clogging and water damage.What is soft washing, and how is it different from pressure washing? Soft washing uses low pressure and eco-friendly cleaning solutions to safely remove mold, algae, and dirt from delicate surfaces like roofs, siding, and decks.
Pressure washing, on the other hand, uses high pressure to clean tougher surfaces such as driveways, walkways, and brick siding.Is roof washing safe for my shingles? Yes! Our soft wash roof cleaning method is 100% safe and approved by major roofing manufacturers. It removes mold, moss, and black streaks without damaging your shingles or voiding your roof warranty.Do gutter guards really work? Yes, when installed properly. Gutter guards reduce the frequency of gutter cleanings and prevent clogs from leaves, debris, and pests. However, even with guards, we recommend an annual inspection to ensure everything flows properly.Are your cleaning products safe for plants and pets? Absolutely. We use biodegradable and eco-friendly detergents that are safe for your landscaping, pets, and outdoor environment. Our technicians also pre-rinse and protect your plants before cleaning begins.How soon can you schedule my service? We typically schedule most appointments within a few days, depending on location and weather conditions. During busy seasons (spring and fall), we recommend booking in advance to secure your preferred date.Do you offer free estimates? Yes! HiCleaners provides free, no-obligation estimates for all services. You can request one directly through our website contact form or by calling us at (781) 333-8758.Are you insured and experienced? Yes, HiCleaners is fully insured and has years of experience serving homeowners and businesses across Massachusetts. Our technicians are trained professionals committed to delivering exceptional, damage-free results.Can you clean during winter? Yes, some services like gutter cleaning and window washing can be performed during mild winter days. However, pressure washing and roof washing are typically paused when temperatures drop below freezing.What payment methods do you accept? We accept cash, check, and all major credit cards. For property management or commercial accounts, we can also arrange monthly billing or custom invoicing.My insurance company is requiring me to remove mold and moss from my roof. Can HiCleaners help? Absolutely. Insurance companies often request roof cleaning to prevent long-term damage or policy cancellation. HiCleaners specializes in safe soft wash roof treatments that remove mold, moss, and algae completely — restoring your roof’s original look and helping you stay compliant with insurance requirements.What chemicals are used in your cleaning solutions? We use a carefully balanced mix of biodegradable surfactants and sodium hypochlorite, similar to what hospitals use for disinfection. The solution effectively kills mold, mildew, algae, and bacteria on exterior surfaces. Every mixture is professionally diluted and safely applied to protect your home, plants, and surrounding areas.How often should I have my property washed on the exterior? For most homes in Massachusetts, we recommend a full exterior cleaning every 12 to 18 months. Properties with heavy tree cover, north-facing walls, or high humidity may need washing once a year to prevent algae and mold buildup. Regular maintenance keeps your siding, roof, and gutters in great shape and extends their lifespan.Are HiCleaners Insured? Yes. We are fully insured for your protection and ours.How do I go about getting an estimate? All you need to do is call the office and let us know you would like an estimate for any of our services. We will send an associate out usually within 24hrs. You do not need to be home for the estimate to be done. When the estimate is complete, you will receive a call from us to let you know what the price is and answer any questions you may have.I just had my house cleaned, will there be dirt tracked through my home? No. It is the Policy of HiCleaners that all people entering a customers home must wear shoe covers so as not to track dirt throughout the house.Do you guarantee your work? Of course we do! If the day after your cleaning you notice any streaks or marks on your windows, call us and we will be happy to return to fix anything you are not happy with.